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Warranty & support

Something wrong with your clock?

Every clock we sell is an original product under warranty. If something goes wrong we assess it ourselves and, when it falls under warranty, handle the process on your behalf. We do not have a repair workshop in store; cases needing work are referred to the manufacturer's service.

All you need to do is fill in the form below and attach a photo of the clock. We review your request and tell you how we will proceed. No payment is taken through the form.

Response time 1 business day
Assessment Free
Product warranty 2 years
Something wrong with your clock?
01

Warranty assessment

If something is wrong with a clock you bought from us, we assess it and tell you whether it falls under warranty.

  • · Record check by invoice and serial number
  • · Remaining warranty period
  • · In or out of cover
  • · Notice of the next step
Create a request ——
02

Spare part request

We source original parts for you — pendulum, weights, chain, bird figure and doors.

  • · Pendulum and leaf
  • · Pine-cone weights (single/pair)
  • · Chain and pulley
  • · Bird figure, door, trim
Request a part ——
03

Usage support

We walk you through winding, pendulum regulation, night mode and sound settings.

  • · Winding and weight setup
  • · Balancing the pendulum rate
  • · Night silence mode
  • · Moving and hanging advice
Send a question ——

Süreç nasıl işliyor

01

Fill in the form

Describe the situation briefly and attach a photo or a short video of the clock.

02

We assess it

We check the warranty cover against the photo and your purchase record.

03

We get back to you

Within 1 business day we tell you how we will proceed and any cost involved.

04

We run the process

Where work is needed we follow up the correspondence with the manufacturer's service on your behalf.

Service request —

Formu doldurun, size dönelim

Durumu anlatan kısa bir açıklama ve bir fotoğraf, değerlendirme için yeterli oluyor. Talebinizi inceledikten sonra garanti durumunu ve nasıl ilerleyeceğimizi size bildiriyoruz.

Do you carry out repairs in store?
No. We do not have a repair workshop in store. We assess the situation and, for cases under warranty, run the process through the manufacturer's service and follow it up on your behalf.
What can I do for a clock I did not buy from you?
You can still send a photo through the form; we will comment on what it looks like and explain how to reach the authorised service. Warranty cover applies only to products bought from us.
Is the assessment paid?
The assessment is free. If any cost arises we tell you first; nothing starts without your approval.
How soon do I get a reply?
We answer requests within 1 business day on weekdays. Where a case has to go to the manufacturer's service we tell you the timeline up front.
Subject
Photo or video
Was the clock bought from us?
How should we reach you?
Security code

Submitting the form creates no payment obligation. We tell you the outcome and any cost up front and wait for your approval.

Store

Onikişubat, Kahramanmaraş — Türkiye

Weekdays 09:00–18:30 · Saturday 10:00–16:00

Sending by courier

If shipping is needed, wrap the weights and the pendulum separately before boxing. We send the address and our courier details once your request has been assessed.

Urgent? WhatsApp: +90 850 000 00 00

You can send the photo straight over.

Be the first to know

Rare new arrivals, one-off restorations reaching the window and notes from the workshop — one email a month.